lucky game Privacy Policy — How We Handle Your Personal Data

When you register an account on lucky game, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information generated by your use of the platform, such as your login history, betting activity, game session data, device type, browser information, and IP address. This usage data helps us understand how Filipino players interact with the platform so we can improve performance, personalise your experience, and detect any unusual activitythat may affect account security. In addition, if you contact our support team, we retain records of those communications to help resolve your query and improve our service quality. We do not collect sensitive personal information such as government-issued ID numbers unless it is specifically required for identity verification purposes under applicable Philippine regulations. All information collected is limited to what is genuinely necessary for the operation of the platform and the delivery of a safe, fair entertainment experience for every Filipino player.

The personal data we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the casino-style games and sports betting markets available on the platform. We also use your information to send you account-related notifications, such as transaction confirmations, security alerts, and updates about changes to our terms or policies. Where you have opted in, we may send you promotional communications about bonuses, VIP rewards, or new features — you can withdraw this consent at any time by updating your communication preferences in your account settings. Your data is also used to comply with our legal and regulatory obligations, including anti-money laundering checks and responsible gaming monitoring that help protect Filipino players from harm. We do not use your personal information to make fully automated decisions that produce significant legal effects without human oversight. Any profiling we carry out is limited to improving your platform experience and is always subject to appropriate safeguards.

lucky game does not sell your personal information to third parties under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers — all of whom are contractually required to handle your information securely and only for the specific purpose for which it was shared. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally obligated to do so. If the platform undergoes a business transfer or restructuring, your personal data may be transferred as part of that process, and you will be notified in advance where required by law. We do not share your data with advertisers or marketing networks, and we do not allow third parties to use your information for their own independent marketing purposes. All third-party partners we work with are assessed for their data protection standards before any sharing arrangement is put in place.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of rights in relation to the personal information we hold about you. You have the right to access a copy of your personal data, to request corrections if any information is inaccurate or incomplete, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing, to withdraw consent where processing is based on consent, and to lodge a complaint with the National Privacy Commission if you believe your rights have been violated. To exercise any of these rights, you can contact our support team through the details provided on the FAQ page, and we will respond to your request within the timeframe required by applicable law. We take all data rights requests seriously and will never penalise you for exercising your legal rights as a player on our platform. Where a request cannot be fulfilled — for example, because retaining certain data is required by law — we will explain the reason clearly and in plain language.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents may be retained for longer periods where mandated by anti-money laundering regulations or other applicable laws. Once the retention period has expired and there is no legal basis for continued storage, your data is securely deleted or anonymised so that it can no longer be linked back to you. lucky game uses industry-standard technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, access controls, and regular security reviews of our systems and processes. While no online platform can guarantee absolute security, we are committed to maintaining robust protections and responding promptly to any security incidents that may affect your data. If a data breach occurs that is likely to result in a risk to your rights, we will notify you and the relevant authorities in accordance with Philippine law.

This Privacy Policy may be updated from time to time to reflect changes in the platform, applicable Philippine law, or our internal data handling practices. When we make material changes, we will notify registered players through the platform or by email before the updated policy takes effect, giving you the opportunity to review the changes before continuing to use the service. The date at the top of this page will always reflect when the policy was last revised, so you can easily check whether anything has changed since you last read it. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to close your account and request deletion of your data. We encourage all Filipino players to review this policy periodically so they remain informed about how their personal information is being handled. For any questions about this policy or your data rights, please visit the FAQ page.